The unemployment rate in Australia is as low as it's ever been, and a record 28% of companies are reporting vacancies – nearly 3 times more than before the pandemic.…
As you have probably noticed, it’s a tough job market right now. Not for employees – who are being courted like never before – but for employers, many of whom…
Managing peak volumes is one of the biggest challenges any contact centre operator has to deal with. Whether your peaks are seasonal and predictable, or one-off, unexpected events you need…
In the wake of the pandemic, many contact centres have had to adapt to new ways of working. Customers are becoming more demanding, interactions are getting ever more complex, and…
Peaks in call volumes can happen out of the blue, but usually you can predict them. Retailers know they need to cope with the increase in activity that happens between…
Customer Service is a great way to increase sales and improve on your customer relationships while keeping costs low. Great customer services leave customers feeling satisfied, and helps create trust…
Consumer data is an important source of information that a business can collect and access themselves. Once collected and analysed, it can give you valuable insight and can be used…
